The team behind Orlando Airport’s fun social media
Funny, clever and engaging. If you follow Orlando International Airport (MCO) on Facebook, Instagram or X, you’ve probably read their hilarious, millennial-targeted posts. FOX 35’s Marley Capper talks to the folks behind the airport’s social media team to learn more about how they come up with their posts – and why.
ORLANDO, Florida. – Orlando International Airport (MCO) tops a nationwide list of airports that a lot of TSA complaints, according to a recent study. It ranks second in Florida and third in the country.
Travel website UpgradedPoints combed through TSA complaint data from 2015 to 2023 to find out which airports across the country received the most and fewest complaints.
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Newark Liberty International Airport (EWR) has by far the most complaints – it receives almost twice as many complaints as the average airport, which only handles about 3.92 complaints per 100,000 passengers. EWR had 6.83 complaints per 100,000 passengers.
ORLANDO, FLORIDA, UNITED STATES – DECEMBER 22: Passengers wait in the Transportation Security Administration (TSA) screening line at Orlando International Airport ahead of Christmas travel on December 22, 2023 in Orlando, Florida. Agreement
According to UpgradedPoints, most of these complaints were about TSA PreCheck (44.8%), while others were about customer service (14.6%) and mishandled baggage (14%).
Orlando International Airport ranked third highest in the U.S., having received around 5.6 complaints per 100,000 passengers in recent years, the report said. It is the airport with the most TSA complaints in Florida.
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Here’s a look at the airports in the U.S. with the most TSA complaints according to UpgradedPoints:
- Newark Liberty International Airport (EWR)
- Palm Beach International Airport (PBI)
- Orlando International Airport (MCO)
- Southwest Florida International Airport (RSW)
- Cleveland Hopkins International Airport (CLE)
- John F. Kennedy International Airport (JFK)
- Logan International Airport (BOS)
- Tampa International Airport (TPA)
- Washington Dulles International Airport (IAD)
- LaGuardia Airport (LGA)
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And here are the airports with the fewest complaints:
- Charlotte Douglas International Airport (CLT)
- Dallas/Fort Worth International Airport (DFW)
- Salt Lake City International Airport (SLC)
- Harrisfield-Jackson International Airport (ATL)
- AT THE SAME TIME: Minneapolis-Saint Paul International Airport (MSP), Midway International Airport (MDW)
- Chicago O’Hare International Airport (ORD)
- San Francisco International Airport (SFO)
- Dallas Love Field (DAL)
- Kansas City International Airport (MCI)
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What do passengers complain about most?
- Accelerated Passenger Screening Program/TSA PreCheck
- Mistreatment of passenger property
- Customer Service
- Preventive examinations
- Property – special treatment
- People with disabilities
- Castles
- Scan
- Civil rights
- Lost and Found
Click here to read the full report.
