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Best Buy uses artificial intelligence for live delivery tracking feature


Best Buy uses artificial intelligence for live delivery tracking feature

Thanks to AI technology, Best Buy customers can now find out down to the minute when their big-screen TV will be delivered or when a new refrigerator will arrive for installation.

On Thursday, the electronics retailer unveiled the live tracking feature for bulk deliveries, which can be accessed through Best Buy’s mobile app and website. The Richfield-based company says the new feature will use forecasted demand and real-time data on traffic patterns to help speed up delivery times and give customers more accurate and up-to-the-minute information on when products will arrive.

“Our new live delivery tracking eliminates the frustration so many of us feel when we have a window of time to wait at home for an appointment or major delivery,” said Brian Tilzer, chief digital, analytics and technology officer at Best Buy, in a statement. “We know our customers’ time is extremely valuable, and we’re proud to offer a level of convenience in technology delivery and installation that no one else currently offers.”

Best Buy has developed several AI-powered tools in recent months, including a module for customer service agents that helps evaluate customer conversations and summarize dialogue. This summer, Best Buy also launched an AI-powered virtual assistant that helps customers troubleshoot product issues, delivery changes, and other problems, among other things.

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