A WALMART customer left a shopping cart full of groceries because no one came to help him out of the store.
The customer was angry and claimed that the merchant forced him to use a different payment method than the one he wanted.
According to the shopper, he was more than happy to wait in line, but was less pleased when he was forced to use a self-checkout kiosk.
“I’m okay with the long lines, I’m not in a hurry. I’ve been to Walmart where there were no cashiers, only self-checkouts,” he (@BredCozart) wrote on X.
“I had a buggy cart and asked for a cashier.”
The buyer subsequently stated that an employee had not complied with his request for a cashier.
“The person in charge said I had to use self-control,” he wrote.
The buyer then shared the drastic measures he took in response.
“I said OK, went out and left them a full shopping cart,” he added.
The post was a response to a much larger thread about how certain stores were starting to reduce the number of manned checkout lanes and rely more heavily on self-checkout kiosks.
The angry buyer is not the only person who complained about Walmart’s cash registers, The US Sun had already reported on this.
Another shopper explained why he skipped $300 worth of purchases because of these self-checkout lanes.
This customer stated that he abandoned his shopping cart after giving up on the self-checkout feature.
“Refuse to use them,” the buyer wrote in a post on X.
“Even if I’m pressured, I say no.”
CHANGING TIMES
Walmart has introduced some changes to its self-checkout area.
Latest changes to self-checkout
Retailers are developing their self-checkout strategies to shorten checkout times and reduce theft.
Walmart customers were shocked when self-checkout lanes at several locations were made available only to Walmart+ members.
Other customers reported that the self-checkout lanes were closed at certain times and more cashiers were offered instead.
While customers feared that shoplifting was the reason for the changes, a Walmart spokesperson said store managers were simply experimenting with ways to improve checkout performance.
One bizarre experiment involved an RFID-supported self-checkout kiosk that was intended to eliminate the hotly contested receipt check.
However, this test run was discontinued.
At Target, the number of items at self-checkout lanes is limited.
Last fall, the brand tested new express self-checkout lanes with a maximum of 10 items in 200 stores to increase convenience.
Starting in March 2024, this policy will be expanded to 2,000 stores in the United States.
Customers have also noticed that their local Walmart stores are limiting the number of customers at self-checkout lanes to 15 items or less.
The grocery chain announced that at some locations, self-checkout lanes will be limited to customers with 15 items or less.
This means that people with more than 15 products have to queue at the checkout.
Some customers are angry about this change and complain about the waiting times it causes.
One person said they waited an hour to make their purchase because there were four cashiers available.
“Do better. I will not shop at Walmart anymore,” she said in a post.
The US Sun has asked Walmart for comment.
