Rexha shared a tearful message on her Instagram Stories on August 17, saying she was the victim of a “hate crime.”

Bebe Rexha claims she was the victim of a “hate crime.”

The “I’m Good” singer, 34, shared a tearful message with her fans on her Instagram Stories on Saturday, August 17, claiming she was “threatened” at Germany’s Munich airport and banned from a Lufthansa flight after speaking to a “security agent” in Albanian.

Rexha’s revelation was accompanied by a video showing her crying at the airport and telling her fans that “the conductor” of the flight had threatened her.

“I was threatened because I thought the security guard was Albanian,” she wrote under the clip. “I spoke to him in Albanian and asked where I could get my ticket and now he is not allowing me to board the flight.”

In a subsequent Instagram Stories post, the pop star explained that she considered this a hate crime “because I am Albanian.”

“He wouldn’t let me tell you his name,” Rexha wrote of the employee. “He continued to psychologically abuse me to make me feel like he was more powerful than him. None of the women at @Lufthansa stepped in or said anything. He wouldn’t tell me his name. But I just found out he works for ATSG, a document control service company contracted by Lufthansa.”

PEOPLE reached out to Lufthansa, Munich Airport and Air Transport Services Group (ATSG) for comment on Sunday, August 18, but did not immediately receive a response.

Related: Bebe Rexha threatens legal action after concertgoer tries to throw object at her: “I’ll take everything back from you”

According to Billboard, Rexha is of Albanian-Macedonian descent, as her father is from North Macedonia and her mother of Albanian roots was born in the United States.

The Grammy-nominated musician’s mother also posted her own messages on Instagram following Rexha’s experiences in Germany. Bukurije Rexha, who calls herself Bukie Rexha for short, called on the airport and airline in her Instagram stories to “find the agent,” called the behavior “discriminatory and degrading,” and added that it “could result in legal action.”

TMZ reported on August 17 that a Lufthansa representative said they were in contact with Rexha, said the airline does not tolerate discriminatory behavior and added that they would investigate the incident.

In her latest Instagram stories on Sunday afternoon, Rexha wrote that she had “never been so emotionally drained” and explained that the airline had sent her a “direct message.”

“But I urge them to conduct a full investigation to find out who this man is who abused his power,” Rexha wrote. “An ‘I’m sorry’ will not be enough this time.”

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