Press Release > Hurricane Francine Update: Entergy Louisiana Storm Team Announces Estimated Recovery Times

For immediate release

09.12.2024

Thanks to the extraordinary efforts of Entergy’s Louisiana storm team, power was restored to over 50% of the more than 300,000 people who lost power during Hurricane Francine’s path across southeast Louisiana. As of 8:30 p.m., power had been restored to over 150,000 customers in the Entergy New Orleans and Entergy Louisiana service areas.

Below is a list of estimated restoration times for the affected communities. While these are time frames in which Entergy New Orleans and Entergy Louisiana expect to be able to restore power to most customers, many will be sooner.

Please note that these estimates are subject to change as we finalize our assessments and continue restoration work in the affected areas. We will update these estimates as more information becomes available.

*Please note that estimated recovery times refer to the time in which 90% of a given community is expected to be restored.

Entergy Louisiana and Entergy New Orleans advise customers that if they live in a neighborhood where power has been restored but their home is without power, they are likely experiencing electrical damage. If a customer is without power, they should check their home or business’s electrical equipment for damage and call an electrician to make repairs. For information on a home’s electrical equipment, visit entergynewsroom.com/storm-center/weatherhead.

If electrical equipment appears undamaged, text OUT to 36778 or call 1-800-9OUTAGE (800-968-8243). If the damage was repaired by a qualified electrician, call 1-800-ENTERGY (800-368-3749) to obtain a work order to restore service.

Entergy Louisiana and Entergy New Orleans teams began restoring power to customers as safely and quickly as possible following Hurricane Francine. To ensure the safety of our workforce and prevent fatigue, employees are typically not allowed to work more than 16 hours in a 24-hour period and should never work more than 13 days in a row without a 24-hour rest break. This allows our restoration teams to get adequate rest and safely restore power while working.

To stay up to date with our restoration efforts:

• Download the Entergy app. Customers can use the app to report outages or check the status of power at their home or business.
• Entergy’s View Outages maps let you see where outages are located and get information on restoration progress.
• Follow us on Facebook and X at @EntergyLA, @EntergyNOLA, com/EntergyLA and Facebook.com/EntergyNOLA. Social media also plays an important role in keeping you informed and we make it a point to keep our social media channels updated during an event.
• Send us a text message: If you are registered to receive our alerts, you can text OUT to 36778 to report an outage. To sign up for text messages, go to com or text REG to 36778. Have your account number and zip code ready. The registration pattern is as follows, including spaces: REG (account number) (zip code).
• Visit the Entergy Storm Center for daily updates on storm safety, preparedness and recovery information.
• Download the Operation: Storm Ready guide. This guide will help you plan and prepare for weather emergencies. Information is also available in Spanish and Vietnamese.

About Entergy Louisiana

Entergy Louisiana, LLC provides electric power to over 1 million customers in 58 communities and natural gas to over 94,000 customers in Baton Rouge, Louisiana.

About Entergy New Orleans

Entergy New Orleans, LLC is an electric and natural gas utility serving Orleans Parish in Louisiana. The company provides electricity to over 209,000 customers and natural gas to over 110,000 customers.

Both companies are subsidiaries of Entergy Corporation, a Fortune 500 company that provides energy to 3 million customers through operating companies in Arkansas, Louisiana, Mississippi and Texas. We invest in the reliability and resilience of the energy system while helping our region transition to cleaner, more efficient energy solutions. With roots in our communities for more than 100 years, Entergy is a nationally recognized leader in sustainability and corporate citizenship. Since 2018, we have delivered over $100 million in economic benefits to local communities each year through philanthropy, volunteerism and advocacy. Entergy is headquartered in New Orleans, Louisiana, and employs approximately 12,000 people.