WALMART customers are outraged over a new policy that disrupts the self-checkout process.
A TikToker shared her frustration after finding out that the self-checkout is now limited to customers with 15 or fewer items.
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She (@nelliev_official) recorded the TikTok video on her way out of Walmart to vent her anger over the policy change.
She received support from commenters who were also fed up with the change, but said she had a “love-hate” relationship with the store.
The policy change has been slowly rolled out over the past few months, but does not appear to be enforced company-wide.
The complaint
The TikToker said she had to leave the self-checkout lane because she had too many items.
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But the employee who helped her with her shopping did not meet her expectations.
“Lady, you helping me doesn’t really help me,” she told her followers.
Apparently the employee almost dropped the customer’s eggs.
When the TikToker asked why she had to use a traditional or hosted cash register, the employee apparently replied that it was due to theft.
“It won’t work,” said the influencer. “People will still steal.”
She said that despite this policy, she would like to continue using the self-checkout lanes.
She said this was because she was faster at scanning than most employees and did not want to wait in line at a traditional checkout.
“I’m going to look at you like that if you think I’m not paying at the self-checkout, because baby, I’m not standing in line,” she said.
She also said she would consider other businesses.
“I’m going straight to Publix and Aldi with my ass.”
Some commentators shared their frustration.
“I can’t stand Walmart,” said one.
Problems at Walmart
She is not the first to complain about the changed policy.
Some complained that the change caused confusion.
Others, however, were enthusiastic about the measure because, some believe, it could shorten waiting times at the self-service checkout for customers with only a few items.
Last year, Target began limiting self-checkout lanes to those with only a few items.
Some claim that politics is responsible for the longer queues.
