The artificial intelligence (AI)-based platform uses in-store customer conversations to gain operational insights.
InStore.ai, an AI-powered speech analytics technology platform, recently announced that it is now available for convenience retail.
“We are thrilled to have completed our beta testing and to officially launch this new platform to support multi-unit management,” said Jay Blazensky, co-founder and CEO of InStore.ai. “Our revolutionary retail speech analytics product is designed to fundamentally change the way retail works and demonstrate all the opportunities to increase customer loyalty, improve the customer experience and optimize operations.”
Retailers can now capture critical information previously hidden in conversations between employees and guests in stores at every location in their chain. These conversations are then generatively evaluated for positive and negative impacts and actions. Retailers can search analytics for any term or phrase to gain meaningful and actionable insights.
C-store owner and beta tester DeLone Wilson, CEO of Cubby’s, shared his thoughts on the platform.
“With this new InStore.ai platform, we have identified several maintenance issues in our stores before the store manager or district manager even opened a ticket,” he said.
The innovative platform is easily installed at central locations in each store and enables retailers to identify inefficiencies and uncover opportunities for improvement across multiple operational areas.
Those identified include:
- Customer experience and travel loyalty
- Marketing and advertising
- Commitment and turnover of cashiers
- In-store processes
“The team at InStore.ai promised us a truly innovative solution to measure and improve employee engagement and exceeded our expectations,” said Alan Meyer, CEO of Meyer Oil Co./Mach 1 Stores. “The authentic insights we now receive will positively change the way we interact with our customers and each other.”
InStore.ai is a Silicon Valley-based technology company founded in 2022.
