Recognizing outstanding technological achievements is a central part of the annual California Government Innovation Summit as part of the Best of California Awards.

Government agencies and IT executives were honored on Tuesday by Government technology,* the host of the summit, for projects and solutions aimed at ensuring citizens’ safety, improving their online experience with government, and making government IT more efficient and effective. The categories, projects and winners are:

INNOVATIONS TO SERVE AN AGENCY’S BUSINESS NEEDS

California Governor’s Office of Emergency Services (Cal OES): EMPOWER: Replacing Outdated Human Capital Management

Department of Rehabilitation (DOR): Transition to FI$Cal, the statewide financial system

California Department of Corrections and Rehabilitation (CDCR): Automated Restricted Housing Unit; Tracking the Correctional Officer Application System

California Department of Transportation (Caltrans): Migrating AirWatch Mobile Device Management to Microsoft Intune

Employment Development Department: EDDNext, myEDD customer portal

Department of Managed Health Care (DMHC): Digital transformation of scheduling for financial audits and health quality surveys; modernization of enterprise-wide data analytics and reporting

California Department of Tax and Fee Administration (CDTFA): Implementation of Amazon Connect Contact Center solution

Ministry of Social Services: Governance and Process Improvement

Department of Motor Vehicles (DMV): Driver Safety System Modernization

INNOVATION IN THE SERVICE OF THE PUBLIC

California Department of Technology (CDT): California Department of Technology website – Emergency Alerts

Cal OES: Central Grant System

Office of Tax Appeals: Pro Bono Program

EDD: Language access

CDTFA: Implementing the Amazon Connect Contact Center solution

CDCR: California Model – Enhanced Public Visitation Experience; California Inmate Records and Information Search (CIRIS)

California Public Utilities Commission (CPUC): Broadband Grant Portal

DMV: DMV Wallet and mobile driver’s license (mDL)

Office of Technology and Solutions Integration (OTSI): Fast, easy, covered: California accelerates and simplifies health insurance

INNOVATIVE USE OF DATA ANALYTICS

CDCR: RJU Data Project

Cal OES: Wildfire Prediction and Threat Intelligence Integration Center

Office of Data and Innovation (ODI): Predicting failures in municipal water supply systems

EDD: Fraud Analysis

DMHC: NetMap — An automated, data-centric GIS tool for analyzing healthcare provider network adequacy

DMV: Environmental label

California State Teachers’ Retirement System (CalSTRS): Cloud IVR solution with sentiment analysis

CalSTRS: Predictive Analytics to Forecast Employee Workload, Business Intelligence and Data Warehouse Implementation Project

BEST COOPERATION

CDT: Redesign of the Governor’s Office website

Cal OES: LEMA Fund online portal; LEMA portal

EDD: ACH Direct Deposit

Caltrans: Cybersecurity Business Connections Project

DMV: DMV Connecting the Homeless

California Health and Human Services (CHHS): Integration of data on homeless people

California Cradle-to-Career Data System: Cradle-to-Career Data System

BEST WORKFORCE INITIATIVE

Caltrans: Resource Capacity Management Planning Project

EDD: Training program

DMV: Automation creates efficiency for the DMV team

EXCELLENCE IN CUSTOMER EXPERIENCE

Cal OES: Priya Santhanam; Ravi Bhadana

CDCR: Rakhee Tiwari; Kyle Clark; Azadeh Gargiulo; Analee Farley Coen

Caltrans: Quoc Vu

EDD: Nathan Gillie; Paulette Matthews; Brandon Hooker; Kyle Montero; Elizabeth Nobriga; Stefanie Walker; Customer Experience Team, Public Affairs Department; Contact Center Modernization Initiative; Mathavan Mohan; Cosmin Negrea

DMV: Steve Gordon

CalSTRS: David Liao

CALIFORNIA INNOVATOR OF THE YEAR

Mathew Morgan, DOR

*Government Technology Is Industry Insider — California’s Sister publication.