Ryanair has warned passengers flying to three major holiday destinations that they will need to print their boarding passes. The budget airline said airports in Turkey and Morocco do not allow digital boarding passes downloaded onto mobile phones.
It added that passengers flying to Tirana Airport in Albania will also need to print their boarding passes. In a statement on its website, Ryanair said: “We accept mobile boarding passes for flights from most airports in our network.”
“Unfortunately, some airports are currently unable to accept mobile boarding passes. These are the airports in Turkey and Morocco. In addition, the following airport does not accept mobile boarding passes: Tirana.”
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Ryanair said passengers travelling to these airports “must check in online and print a boarding pass for their flight(s).” The airline says passengers can access their boarding passes via “My Bookings” on the Ryanair website or app.
According to the airline’s policy, customers who do not have access to a printer can print the boarding pass at the check-in desk, but it is noted that each passenger “will be charged a fee to reissue the boarding pass”. According to the airline’s fee schedule, this would involve a fee of £20.
This fee is different to the airport check-in fee, which is £55 per passenger each way (or £30 for flights from Spain). Last year, an elderly couple were surprised by the fee and were “horrified” when they had to pay £110 after finding the airline’s website “confusing”.
Ruth and Peter Jaffe flew from Stansted Airport to Bergerac, France in August 2023 and discovered they had downloaded the wrong ticket onto their phone. The pair were sent to the Ryanair counter where they paid £55 each to print the correct boarding passes. A Ryanair spokesperson told the MEN at the time that the passengers had not checked in online before arriving at the airport and that the charges were in line with the airline’s terms and conditions.
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