Steer’s comprehensive CRM platform will be equipped with AutoOps’ advanced online planning capabilities
BOSTON, 20 August 2024 /PRNewswire-PRWeb/ — Steer, the industry-leading CRM solution for auto repair shops, today announced its merger with AutoOps, a leading provider of intelligent scheduling software for auto repair shops. The integration of AutoOps’ seamless scheduling capabilities combined with Steer’s comprehensive CRM platform will improve the customer experience for independent, multi-location auto repair shops – saving shops time and money and improving efficiency so they can focus on providing high-quality customer service in their shops. As part of the agreement, all Steer customers will receive access to AutoOps’ advanced scheduling capabilities at no additional cost.
Steer provides auto repair shops with a comprehensive CRM solution to improve the relationship between car owners and repair shops. With features like automated marketing and an intuitive communication system, Steer equips shops with the tools they need to grow their business and encourage repeat visits for regular maintenance and service. Despite this, many shops still rely on analog and outdated scheduling methods where customers are often unaware of their vehicle’s service needs. With this merger, Steer will integrate AutoOps’ cutting-edge scheduling tools and enable shops across the country to improve the customer experience and drive new business growth.
Steer users can now access enhanced scheduling features including advanced settings, rental car tracking, tracking of uncompleted appointments, and the ability to resell services – all at no additional cost. These new tools integrate seamlessly with Steer campaigns and vehicle pages without impacting existing website functionality or features like reserving with Google Scheduling. AutoOps users not currently on Steer now have full access to Steer’s CRM, including customer communication options such as automated SMS and email service reminders, review collection, and maintenance notifications, all available at one affordable package price.
“Since day one, Steer and AutoOps have worked toward the same goal: helping auto repair shops deliver the best possible service experience to their customers,” said Parker SwiftCEO of Steer. “With limited time and resources, store owners desperately need simplified workflows. AutoOps has developed the best scheduling capabilities in the industry. By combining our features, we are providing our mutual customers with a best-in-class CRM and online scheduler on a single platform. In other words, we are keeping our promise to make their lives easier.”
In addition to its existing scheduling tools, AutoOps also recently released its newest feature, AutoOps Voice, which allows appointment scheduling to be done online instead of over the phone. AutoOps Voice allows drivers to receive a link to online appointment scheduling via text message when they reach a store’s automated voicemail after hours or when the line is busy, increasing efficiency and saving store staff time.
“AutoOps and Steer share a shared vision of developing world-class, user-friendly tools that help auto repair shops succeed,” said Steve FafelCo-founder of AutoOps. “Together, we will help automotive companies increase their profits, save time, and provide a consistent and seamless experience to their own customers. There is a lot to look forward to as we work together to create the best solutions for our users.”
This announcement follows what has already been a breakthrough year for Steer. Steer recently announced a new integration with long-term partner Advance Professional, allowing workshop owners to integrate MotoVisuals into their platform. Now, workshop owners can incorporate repair videos into maintenance reminders to help customers make informed decisions and build trust. Other highlights include a partnership with leading household brand Mobil 1™.
For more information about the merger, visit https://learn.steercrm.com/steer-autoops.
About Steer
Steer is an automated customer loyalty marketing and communications platform for auto repair shops that helps independent and multi-location shops focus on what they do best: fixing cars. Steer’s platform automates customer marketing and communications with tools like SMS and email reminders for appointments, deferred services, and routine maintenance tasks. Additionally, Steer offers an email builder with Steer AI technology for customized campaigns, as well as reputation management tools to get more 5-star reviews for auto repair shops. Steer’s headquarters are in Boston, Massachusettsand has offices in Oklahoma City, OKFor more information, visit steercrm.com.
About AutoOps
AutoOps is a leading provider of online appointment scheduling software that simplifies appointment booking for auto repair shops. The platform enables auto repair shops to offer convenient and hassle-free appointment scheduling to their customers, ultimately driving business growth for auto repair shops around the world. North America.
Media contact
Collyn BurkeStand, 512-934-1292, (email protected)https://steercrm.com/
SOURCE Steer
