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Use the modern rich text editor in Dynamics 365 Customer Service


Use the modern rich text editor in Dynamics 365 Customer Service

The Modern Rich Text Editor is now our enhanced editor for an improved authoring experience across the board. As part of this evolution, we are gradually replacing the current Rich Text Editor and integrating its features into the Modern Rich Text Editor.

Important dates

  • Disclosure Date: 9 August 2024
    The modern rich text editor for non-custom controls shipped in April. The modern rich text editor for custom controls will also ship by October.
  • End of support: October 31, 2024
    After this date, no new improvements will be made to the current rich text editor and the modern rich text editor will be generally available.
  • End of life: 30 April 2025
    After this date, the current rich text editor will be decommissioned.

Next Steps

We strongly encourage our customers to take advantage of the modern rich text editor, which will be enriched with all editor experiences. The modern rich text editor is designed to match the familiar and intuitive interfaces of Microsoft applications such as Outlook, Word, and OneNote. This update introduces a modern design, dark mode, and new copilot features to enhance your text editing capabilities. This ensures reliability and alignment with our commitment to cost efficiency and user-centric innovation. Learn more about the modern rich text editor.

If you have any further questions, please contact your Success Manager, FastTrack representative, or Microsoft Support.

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